Summary
Purpose of role
The Regional Sales Engineer is an experienced sales professional that works to develop new and existing relationships and expand sales revenue within a targeted geographic area. The focus will be on developing a pipeline with a mixture of new and existing consultants and contractors, to deliver bespoke customer-driven solutions for competitive advantage through product differentiation. There will be a focus on the Education, Healthcare, Service and Leisure sector
Description
Roles and responsibilities
- Developing existing customers - Grow accounts already interacting with VES and use account planning as a way of understanding where any gaps are and what actions can be taken to further develop the user experience.
- Prospecting new business - Establish, develop, and maintain positive business and customer relationships - Increase market share of VES with new Mechanical consultants and M+E Contractors, within their regional area.
- Stakeholder collaboration - Take ownership and involve the company personnel, including support, service, sales, and management resources, to meet account performance objectives and customer’s expectations.
- Customer excellence - Provide the highest level of service with customer needs coming first at all stages of their journey with a clear understanding of their requirements and how VES can overcome their challenges.
- Customer Journey - Offer a personalised and problem-free customer journey which provides excellence at every point of their experience, so their expectations are always exceeded. Here, the relevant technical and commercial information is always captured accurately, and a proactive approach is always taken once the customer has received their quotation to further satisfy their needs.
- Negotiation and objection handling - Gaining customer commitment by handling any objections and overcoming any issues, so that they choose to place the order with VES over our competitors.
- Repeat business - Drive repeat business and customer retention to create long-lasting profitable relationships.
- Sales key performance indicators - Agreed number of visits per week to customer base. Maintain and grow sales pipeline. Achieve Sales Revenue Targets. Develop & Maintain Customer relationships. Utilise CRM as a Sales Tool.
- Market and competitor knowledge - Develop an understanding of the market within the geographic area and act provide a regional account plan once a quarter to the Head of Sales.
- Technical Expertise – Enhance technical understanding through building experience and knowledge of VES solutions and HVAC industry, becoming an expert in ventilation to support customer demands.
Company Communication and IT Requirements
- To provide regular and consistent updates on company CRM software in line with company expectations.
- Regular updates and notes on all live projects including current activities around highlighting future tasks.
- All appointments to be loaded against relevant opportunities or contacts within accounts.
- All information relating to estimated close dates, project values and other relevant sales data is up to date and as accurate as possible.
- To capably use company IT equipment to access, utilise, and respond to live published data and instructions given by line managers / directors
- Any other duties deemed appropriate by your Line Manager.
If you think you have the skills and experience required for this role, please complete the application form and upload your covering letter using the following link.