Description
Roles and responsibilities
- Manage and maintain effective communication with internal and external stakeholders to ensure we have the most up to date information for customer deliveries
- Calculate and plan transport requirements effectively to meet our customer delivery requirements, balancing the most cost-effective option against customer and product requirement and/or risk to support Transport GP targets and ensure a safe and effective service
- Actively seek to uplift customer delivery charges for special delivery requirements, supporting cost recovery and Transport GP Targets
- Manage transport bookings through 3rd party suppliers/ logistics suppliers and internal dispatch departments to meet on time customer delivery requirements
- Ensure compliance with both company policies and transport-related safety standards and legal requirements for goods in transit
- Communicate with suppliers/logistics partners and customers to resolve any transportation/delivery issues or delays in a professional and timely manner
- Execute the arrangements for storage requirements both onsite and offsite, including effective management of the vesting process and processing any related charges to the customer
- Maintain accurate records of all delivery-related requirements, arrangements and bookings
- Process and manage supplier/logistics claims regarding delivery related damage and/or loss
- Support in the development and optimisation of logistics processes to reduce costs and improve efficiencies
- Collaborate with key related departments to ensure flow of information and understanding of linked activities
General Responsibilities
- Provide high levels of customer service to both internal and external customers.
- Manage and monitor Department KPI’s and escalate any failing to the line manager.
- Contribute to cost avoidance by managing actual demand.
- Maintain the company database through accurate data input.
- Perform supporting administration functions related to the Operations Department responsibilities.
- Review and manage documentation and information transfer in and out of the department to effectively control activities to enable others to achieve their requirements.
Other:
- Work with the team and Operations management to improve the operational systems, processes and policies in support of organizational goals to maximize effective, efficient, profitable output.
- Support with ongoing training, development, and recruitment.
- Maintain the company’s Health and Safety policies.
- To be flexible with overtime where needed to support the department.
- Assist and participate with your appraisal, provide feedback, and adopt clear personal development plans.
- All other reasonable requests made by your line manager.
If you would like to apply for this position, then please send a covering letter outlining clearly why you think you will be suitable for this position and attaching your CV to the HR and Talent team hrandtalent@ves.co.uk