Summary
Purpose of role
To co-ordinate and execute all practical elements of despatch, ensuring that all product is correctly identified, prepared, wrapped, protected and loaded for onward on time customer delivery.
The role involves close collaboration with production, warehouse and operations teams to ensure fulfilment of orders and customer expectations at a high standard and aligned with the operational schedule.
Description
Roles and responsibilities
Despatch
- Co-ordinate and execute daily despatch activities in line with planned despatch schedules.
- Communicate and manage with the relevant stakeholders anything impacting the despatch plan to determine resolution or revised plans. This includes but is not limited to; delays, shortages, damages, or documentation discrepancies.
- Ensure all products are packaged and identified in accordance with the relevant packaging specifications, and to prevent damage during handling, storage, transportation and delivery.
- Maintain accurate records of stock locations, quantities and customer orders within the storage warehouse, including photographs and database information to support the storage and vesting process.
- Safely load products onto vehicles using the appropriate equipment and approved loading methods, ensuring all items are positioned and secured appropriately to minimise risk of movement or damage during transit.
- Work with drivers and transport providers to ensure vehicles are loaded correctly, safely and securely whilst optimising vehicle space allowances to control transport costs.
- Prepare, check and complete delivery notes, packing lists and other relevant despatch documentation, ensuring accuracy to the items being despatched.
- Ensure compliance with transport-related safety standards and legal requirements for goods in transit.
- Keep accurate records of completed despatches, including but not limited to; despatch photos and signed collection paperwork.
- Support in client returns, ensuring correct system processing and flow and preservation prior to returns QC.
- Maintain an organised and clearly identified despatch area, ensuring loading areas, walkways and access routes are clear and free from obstructions.
General
- Provide high levels of customer service to both internal and external customers.
- Follow all company health and safety procedures, risk assessments and safe systems of working.
- Use lifting equipment, forklifts and other machinery only where trained, authorised and competent to do so.
- Support in the delivery and maintenance of Lean Principles within the working areas and activities.
- Report damaged equipment, unsafe loads, accidents, near misses and potential hazards immediately.
- Take care to prevent damage to finished products and maintain high standards of accuracy and product presentation.
- Support with ongoing training, development, and recruitment
- Be flexible with overtime where needed to support the department.
- Assist and participate with your appraisal, provide feedback, and adopt clear personal development plans.
- All other reasonable requests made by your line manager.
How to Apply
If you would like to apply for this position, then please send a covering letter to HR and Talent team hrandtalent@ves.co.uk, outlining clearly why you think you will be suitable for this position and attach your CV.